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Terms & Conditions

Terms & Conditions

Cancellation policy:

For cancellations made within 7 days or less from the date of arrival, we will withhold 25% of the full room cost
For cancellations made within 3 days or less from the date of arrival, we will withhold 100% of the full room cost

Check In Time: 3.00pm (we will endeavour to accept an early check-in if requested)
Check Out Time: 11.00am (we will endeavour to accept a late check-out if requested)

Child policy:

All ages welcome
Children 2 – 11 years inclusive – 50% of adult rate if sharing the room with parents. Same adult rate inclusions apply
Children 2 years & below – Free of charge – cot available at no extra cost

Smoking policy:

No smoking in the rooms or main Hotel buildings – smoking permitted on the verandah and in the gardens


The Black Swan and Regent of Rotorua Boutique Hotels operate a complimentary shuttle between each property at specified times. The Regent of Rotorua Boutique Hotel is a 5 star chic hotel located in the heart of Rotorua CBD and offers a restaurant, cocktail bar, courtyard dining and spa facilities.
Airport & tour transfers can be booked on request at a charge.

FIT Groups:

Black Swan Lakeside Boutique Hotel & Spa is the perfect property for small FIT groups and can be reserved as a sole use property on request

Accessible Facilities:

The Black Swan Lakeside Boutique Hotel & Spa meets all local council requirements regarding accessible facilities. One poolview guest room offers all necessary disabled facilities and meals can be taken in the conservatory or garden

Package Deals:

From time to time, the Black Swan Lakeside Boutique Hotel & Spa offers special package deals for romantic getaways, honeymooners, nature lovers and adventure seekers. Please enquire as to availability of these packages